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February 2008 |
Volume 10, Issue 2, Part 2 |
Save the planet, save money
Want to save a pile
of green? Recent studies have shown that companies that
go green can lower operating costs while minimizing environmental
impact. We've put together a list of 10 simple ways to help
you get started.
1. Be bright about light. Over 40% of the
average company's electricity bill comes from indoor lighting.
Switch to Energy Star-rated light bulbs and fixtures and
install timers or motion sensors to automatically reduce
wasted energy.
2. Turn off the computer.
Business computers waste $1 billion worth of electricity
a year. Forget the screensaver; set all monitors to power
off (sleep mode) after 10 minutes of nonuse.
3. Print smarter. Recycle
toner and ink cartridges and buy remanufactured ones. They're
cheaper and each remanufactured cartridge saves about a
half gallon of oil.
4. Go paperless. The average
office worker goes through 10,000 sheets of paper a year.
To reduce waste, move to digital documents instead of printing
notes, agendas, employee manuals, etc.
5. Rethink the fleet. When
buying a new vehicle for your business, look for hybrids
and other high-mileage vehicles. Make sure the tires on
all company vehicles are properly inflated-it increases
gas mileage.
6. Boot the commute. Encourage
telecommuting. It's a nice perk that saves gas and reduces
pollution while raising productivity (by as much as 40%!).
7. Go virtual. Do more
business online and cut down on unnecessary business trips
and delivery services. Teleconferencing and technologies
are cheaper and reduce fuel consumption.
8. Create a healthy environment.
Buy furniture, carpeting, and paint that are free of volatile
organic compounds (VOCs) and won't off-gas toxic chemicals.
It can save thousands of dollars in healthcare costs and
absenteeism.
9. Be fair. Buy Fair Trade
coffee for the office lounge. It reduces the carbon footprint
in developing nations.
10. Use real cups. Get
rid of those disposable cups in the employee lounge. It
takes at least 20 pounds of paper a year to produce one
disposable cup each day for one person.
Solving the world's problems with franchising
Can the same business format
that sells millions of burgers and hotel rooms save lives
in some of the poorest nations on earth? According to Michael
Seid, one of the top experts on franchising, the
answer is a resounding "yes!" Along with some of the biggest
names in franchising, Seid is on the board of CFW
Shops (Children and Family Wellness), a franchise that has
taken on the African health crisis.
Q: What is CFW Shops and how
does it work?
A: CFW Shops is a franchise system that started in Kenya
and is now launching in Rwanda. The franchisees, local nurses,
provide affordable medical services and drugs to some of
the poorest people in Africa.
Q: How is this different from
the way healthcare is traditionally delivered in Africa?
A: Most medicines there are either provided by the government
or NGOs (non-government organizations) with top-down approaches.
I've heard that 60% of money raised for NGOs doesn't leave
Washington. According to the WHO, about 50-60% of the drugs
they distribute are counterfeit. So a mother sits in line
for 12 hours and if her baby hasn't died in that time, the
baby has a 50/50 shot at getting medicine that is nothing
but chalk. We've established a business format franchise
with a very low cost base that can cure diseases like malaria
for $1-less than the price of a cup of coffee.
Q: Is this a form of social
franchising?
A: No. We function as
any other franchisor would except at the franchisor level
we are a nonprofit. But the franchisee is a for-profit small
business. The social franchisor wants to give the profits
to a charity. We direct our profits back into the organization
and back to the consumer level so that the poorest people
in Africa can come to our clinics and get services with
the dignity that they would receive in Beverly Hills.
Q: So you're helping two people,
the franchisee and the consumer?
A: We're actually helping four people. First is the consumer.
Second is the franchisee whom we're helping to become an
entrepreneur and create wealth. For example, we have one
franchisee who took the earnings from her first franchise
and bought a second, then put the proceeds from those two
to put three of her children into pharmacy school-and one
of them will graduate soon and buy a franchise. Third are
the employees. We're creating jobs in the marketplace. And
fourth are the local suppliers. We're creating a supply
chain that helps local companies improve their performance.
Q: There are free clinics in
Africa. Why do consumers come to CFW Shops?
A: When you ask a mother why she's coming to our clinic
when the free clinic is literally 300 yards down the road,
she points at our sign and says, "because here I'll get
something that will cure my child, but there I'm not sure."
That's the same power of brand promise that people expect
from a Marriott or a Quiznos.
Q: How did you get into this?
A: Scott Hillstrom, a corporate lawyer, was the brilliant
man who thought of putting franchising to this type of use
and sucked the rest of us into his passion. One day he read
in a newspaper that 1 million children a year die in Africa
from malaria and he was appalled. He knew nothing about
Africa, malaria or franchising. But he jumped in. Then he
met me at a conference and even though I tried to get away
(thinking he was a crazed individual), 5 hours later I was
sucked into this thing. For a hard-bitten conservative Republican
it feels pretty good. It's probably the most rewarding thing
that I've ever done in my life other than watching my children
being born.
Q; What are the plans for the
future?
A: We have plans to expand from 65 CFW Shops to 250. We
see this model being successful, not only in Kenya, but
in a lot of neighboring countries. Then in Uganda we're
launching Health Guard, an indoor residual spraying franchise
that we expect will reduce malaria in our service areas
by at least 80%. And we're looking down the road at establishing
ways to bring fresh water into the communities that don't
have it.
Michael Seid is Managing Director
of Michael H. Seid & Associates, LLC and can be contacted
at mseid@msaworldwide.com;
(860) 523-4257
Personal
Highlights of the IFA Convention
By:Mary E. Tomzack
February is the month for the International
Franchise Association’s (IFA) Annual Convention, held
this year at the Marriott World Center in Orlando on Feb.
9-12. For those of you unfamiliar with the organization,
IFA is a membership organization of the franchise community,
including franchisors, franchisees, and suppliers. Originally
formed as an association for franchisors, IFA has over the
years enlarged its membership to include suppliers and,
in the last few years, franchisees.
From a personal viewpoint, the annual convention
is a perfect venue to meet with colleagues from all over
the world, attend interesting seminars, and come away with
a pretty good idea of the state of franchising at this point
in time.
Here are my highlights of the convention
and my reading of the most important concerns and issues
of the attendants:
• The keynote speaker General Colin
Powell, our 65th Secretary of State, was the most impressive
speaker I have heard over the years at this event. General
Powell kept all of us at attention during his 45 minute
speech. His points regarding leadership were especially
enlightening. I found him worldly, sophisticated, smart
and totally engaging—admittedly, not what I had imagined.
• Congratulations to Matt Shay, president
of IFA since 2005, who was awarded the additional duty of
Chief Executive Officer. In his presentation he sounded
very much like a CEO.
• Everyone was talking about the new
rules for franchise sales and disclosure. I attended an
excellent session on this subject moderated by Michael Joblove
and Joel Buckberg. The new disclosure format is close to
the familiar UFOC but has significant changes. Franchisors
must comply with regulations for the Franchise Disclosure
Document (FDD) by July 1, 2008.
• The Supplier Exhibits were well-attended
and there was lots of interest in the financial solutions
companies. The “big bummer” moment for me was
having my name called as a winner for the $1000 raffle with
three minutes to claim the prize. Of course, I had left
the exhibit floor just minutes before--- so, no prize.
• The Supplier Roundtables are always
well-attended. This year I co-moderated with Amit Pamecha
of Fran Connect Software. Our topic was using the Internet
and new technologies to generate more and better franchise
prospects. Suffice it to say that many franchisors are not
satisfied with the quality of leads they are receiving through
the numerous websites and the inefficiencies of sales personnel
chasing after prospects who can never be reached. I heard
this complaint over and over in conversations, not only
in the roundtable discussions. Certainly, this is an opportunity
for an inventive supplier to come up with a solution.
All in all, the IFA organization and new
chairman, Steve Greenbaum, put on a great event. If you
missed this year’s convention, you might want to mark
your calendars for next year in beautiful San Diego, Ca
on Feb 14-17.
Mary E. Tomzack is the publisher of this
newsletter, and the president of FranchiseHelp Inc. You
can contact her at MTomzack@FranchiseHelp.com
or call (800) 401-1446 or (914) 347-6735
Yum Posts Flat Earnings After Slow U.S. Sales
Yum! Brands Inc. reported flat fourth quarter earnings this month
with still sluggish U.S. sales suppressing strong international
results, especially a KFC driven 42-percent system sales
jump in mainland China and a 17-percent same store increase
there over the prior fourth quarter.
Yum said U.S. Taco Bell sales improved for
the last three months of 2007 to a flat year-over-year result
after declining for the first nine months of the year. Same
store sales for the blended U.S. system, including KFC and
Pizza Hut, rose 1 percent for the quarter but domestic operating
profit fell 1 percent to $196 million as restaurant margins
declined 1.4 percent on steep food inflation. Yum posted
quarterly net earnings of $231 million, down $1 million
from the fourth quarter of 2006, on an 8-percent increase
in total revenue to $3.26 billion. Yum, its franchisees
and licensees operate more than 35,000 restaurants worldwide.
(Nation's Restaurant News, 2/5/08)
Lending Crisis May Spread to Hospitality Projects
Portsmouth, NH-based Lodging Econometrics' end-of-the-year data and
construction forecast shows a record-number of projects,
with 718,000 rooms in the construction pipeline. But, the
company believes that within the past weeks the obvious
worsening of the residential mortgage meltdown and its spread
to commercial sectors will cause a bulk of projects to founder
and make financing scarce for major projects. In the report,
the company points out numerous other negative issues facing
hotel development: a declining economy and potential recession
is creating a softening in demand, hotel rates, RevPar and
operating profits.
However, according to Lodging Econometrics,
this same period was a heyday for the hospitality industry
nationally. The lodging industry posted record-breaking
occupancy, RevPar and room profit in 2006 and 2007. Lodging
at operational level didn't feel any impact from the economic
slowdown until November, December and early January, when
the industry began to see a little bit of impact on demand
and occupancies. (Globe St., 2/18/08)
McDonald's Corp. credited strong breakfast and Dollar
menu sales for a 1.9 percent U.S. same-store sales increase
for the month ended Jan 31., an uptick from the flat comparable
sales in December that triggered an unusual fall in the
burger giant's share price last month. Globally, McDonald's
same-store sales outpaced the U.S. uptick and rose 5.7 percent
for the month. January same-store sales increased 8.2 percent
in Europe and 7.8 percent in the company's Asia-Pacific,
Middle East and Africa region.
The company pointed to unique premium and
value menu items for the positive performance in Europe,
especially in France, Germany and the United Kingdom. Extended
operating hours and menu options geared to local consumer
tastes drove performance in Australia, China and other markets
in the APMEA region. Many analysts, who have been scrutinizing
McDonald's domestic same store sales performance for a correlation
to the country's struggling economy, said they were pleased
that guest traffic and sales for the 30,000-unit quick-service
leader had returned to positive territory and seemed to
be accelerating. In the spring, McDonald's has plans to
introduce "Southern Style" chicken products and a Southwestern
Salad. In addition, the chain plans to introduce espresso-based
beverages on a market by market basis. (Nation's Restaurant
News, 2/8/08)
Tim Hortons Plans U.S. Push
Canadian foodservice giant Tim Hortons Inc. is mounting
another expansion push in the United States, this time using
self-service kiosks, after disclosing a planned change in
its top management and strong quarterly results. In reporting
an 11.5-percent rise in net income on a 10.5 percent-pop
in revenues for the fourth quarter ended Dec 27, the one-time
Wendy's International Inc. holding said it plans to use
the kiosks to "increase its U.S. brand exposure and create
another channel of potential growth." Currently 15 of the
devices, which dispense hot and cold beverages and a selection
of doughnuts and pastries, are in place at gas station convenience
centers About 140 kiosks operate in convenience settings
within Ireland and the United Kingdom.
Hortons said it plans to develop between 90
and 110 outlets this year within the United States after
opening 68 units last year. It plans to open 120 to 140
stores in Canada after adding 130 stores last year. For
the fourth-quarter, Hortons' U.S. branches posted a 4.2
percent increase in same-store sales compared with an 8.3
percent jump for the same period a year earlier. In other
news, the company announced plans to promote Don Schroeder,
a 17-year veteran of the company, to president and chief
executive as of March 1. (Nation's Restaurant News, 2/21/08)
After breaking a new ad campaign that blasts quick-service breakfast
as "fake", Denny's is rolling out what it's touting as three
"real" breakfasts, each priced at $5.99. Available through
March, the new choices also are available in an expanded
version for $1 more. For instance, the $5.99 Three Meat
Breakfast includes a strip of bacon, a sausage link, a slice
of ham, two eggs cooked to order and two buttermilk pancakes.
For a dollar more, patrons can add another bacon strip,
a second sausage link and hash browns.
The introduction of the limited-time offer
follows last month's debut of the family chain's "Don't
Fall for Fake" ad campaign. The ads take a slap at quick-service
breakfast while positioning Denny's as the king of the breakfast
table. The 1,500 unit Denny's has boosted its breakfast-marketing
in the past two years to blunt the encroachment of the major
quick-service chains, many of which targeted the morning
meal as an opportunity for significant sales growth. (Nation's
Restaurant News, 2/22/08)
Texas Chicken Enters into UK
Texas Chicken, the international brand of Church's Chicken, has announced
the opening this month of its restaurants in the UK. The
company plans to open 36 restaurants by the end of March
and 50 before the year end. The company said that a majority
of the 50 locations are existing Dixy Fried Chicken restaurants
whose franchisees are converting to Church's/Texas Chicken.
The first group of Texas Chicken restaurant
openings took place in London and Birmingham. Each franchisee
will operate single or multiple restaurant locations. Church's
Chicken believes that there are currently no strong players
to compete with KFC in this region. They are entering the
UK market to grow aggressively and provide an alternative
to KFC with home-style, freshly prepared fried chicken with
a unique crunch and signature side items. (Food Business
Review Online, 2/8/08)
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