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Molly Maid
Molly Maid, a Neighborly company, is the nation's leading residential and commercial cleaning services franchise. With us, you'll get a polished approach to business ownership! Franchisees receive personal coaching, national marketing, ongoing training, and other essential tools to help build and grow their business.
Facts & figures
Molly Maid
About Us
Since 1984, Molly Maid has provided a variety of residential and commercial cleaning services as a nationally recognized industry leader. Molly Maid franchise owners serve customers in more than 460 locations across North America. When it comes to starting a cleaning business, franchise owners looking to be their own boss have the support and resources to pursue their dream of business ownership in a growing industry.
In addition to our best-in-class services, Molly Maid is proud to fund and assist the Ms. Molly Foundation, which supports domestic violence agencies and shelters across the country. We’ve raised over $4 million dollars for this non-profit organization since 1996, and they continue to instill hope in local communities by supporting fundraising events and prevention programs.
Molly Maid is proud to be a part of Neighborly, the world’s largest home services franchise with 19 brands and more than 5,000 locations focused on repairing, maintaining, and enhancing properties. Utilizing decades of experience and scale through the Neighborly Hub, this multi-brand portfolio provides our franchise owners with distinct advantages like improved networking opportunities and customer referrals between brands in the same local market, ultimately creating value for franchise owners and customers alike.
The Neighborly Done Right Promise™ is a core component of putting customer service first by taking the stress out of home maintenance, having pride in the work that gets done, and promising to make things right. Additionally, the culture across the entire family of brands is embodied by the Neighborly Code of Values, which emphasizes the importance of fostering a set of ideals that guide the organization. These elements, while small to some, set Neighborly and Molly Maid franchise owners apart from the competition.
Why Franchise With Molly Maid?
No Industry Experience Required: By utilizing an executive ownership model where you make the decisions and manage your own business, you won’t need to hold a mop to be successful, especially after hiring an expert staff.
Recurring Revenue: So many people embrace the convenience of a reliable set-it-and-forget-it service like home cleaning, especially when life gets chaotic. In fact, 90% of Molly Maid services completed in 2022 were performed for recurring customers. This type of scheduled service can provide steady cash flow and take the guesswork out of scheduling.
Prime Territories: With available territories in some of the fastest-growing markets, there’s ample space and demand to establish your franchise. Better yet, thanks to designated territories, you’ll be able to collaborate and share best practices with other Molly Maid locations instead of compete for the same customers.
ProTradeNet® Buying Power: Exclusively available to Neighborly brand franchise owners, you’ll have access to discounts and rebates from over 250 preferred vendors. In 2023, Neighborly brand franchise owners who joined PTN collectively received over $8.7 million in rebates and $98 million in up-front savings.
Award-Winning Recognition: With more than 40 years of success, Molly Maid has been recognized by leading organizations within the franchising space, such as Entrepreneur Franchise 500®, Franchise Business Review Top 200, and Franchise Times Top 400®.
Veteran Discounts: We are proud to partner with VetFran and offer franchise fee discounts for qualified veterans. With more than 425 current Veteran owners across Neighborly brands, we’re committed to helping transitioning and current Veterans achieve their business goals.
Our Ideal Candidate
Our franchise owners come from all walks of life. Some have held positions in corporate environments and are looking for a career change, while others have worked in the industry and are looking to lead their own business. No matter their background, our franchisees have a shared passion for providing a variety of reliable and quality services in their community. Some characteristics displayed by our most successful franchisees include:
- Entrepreneurial spirit driven to set and achieve goals
- Desire to build genuine relationships with customers, employees, and other franchisees
- Penchant for problem solving and critical thinking
- Commitment to delivering consistent, high-quality service
- Accountable to financial responsibilities and requirements
- Consistently dependable and reliable with words and actions
- Appetite for expanding knowledge and continuing education
Training and Support
Molly Maid franchise owners benefit from specialized training, operations, and support systems, including:
Sure Start: This training program connects you with a designated consultant that will work closely with you to provide in-depth marketing and sales training as you get started with your business.
Franchise Business Coach: You’ll be paired with a knowledgeable FBC to help answer questions, provide support, and ensure accountability as you grow your business.
National Marketing: Led by a team of experts on behalf of all franchise owners, efforts on asset development, marketing initiatives, and cross-brand promotion improve brand recognition.
Local Marketing Specialist: These knowledgeable experts set the stage for integrated plans and tactics in your market that focus on customer acquisition, retention, and reactivation.
Ongoing Training: Comprehensive education opportunities such as regional training events, national conferences, and owner collaboration ensure you have the knowledge to function at the top of your game.
Neighborly App: This free app makes it convenient for customers to find your brand, get inspiration for home projects, and book service appointments with just a few clicks.
Digital Integration: In an increasingly technology-based world, hosted landing pages, SEO and PPC guidance, and social media presence make it easier for customers to find your business.
Testimonials
"I was tired of working and making money for others. I wanted to be in business for myself without reinventing the wheel to make a living." -Chrishelle Eugene
"I looked at several different opportunities and what really sold me with Molly Maid was how clear it was and how much of a well-defined system they had. Molly Maid was more transparent and I was able to talk to existing owners." -Tim Rasner
"I’m excited about the recent technology tools added to our CRM system that automate many of our functions so we can spend time on developing people and relationships." -Katrina Keith
"My favorite part of being a franchise owner is being my own boss." -Kate Anstett
"Always follow the system and work with your fellow owners, asking and giving support and guidance to each other." -Michael Silva-Nash
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FAQs
- Molly Maid provides a variety of cleaning services for residential and commercial customers
- Award-winning brand recognized by Entrepreneur Franchise 500®, Franchise Business Review Top 200, and Franchise Times Top 400®
- Proud to be a part of Neighborly®, the world's largest home services franchisor
- Customers pay for a variety of cleaning services for one-time needs such as move-outs and seasonal events, recurring needs such as kitchens and floors, and much more
- Someone looking for the pricing power, infrastructure, and support of a larger franchisor
- Those looking to own a business that operates within a recession-resilient industry
- People with a passion for providing reliable and quality services in their community
- Utilize an executive ownership model to hire staff, manage operations, and expand your customer base
- Work with Neighborly marketing and support teams to grow your business
- Embrace a model of established systems, playbooks, and processes
